THL Toolbox > Server Issues > Filing Requests To Library
Contributor(s): Dan Haig.
If you need to get some new support installed on a server, or have any question/requests at all about servers, you must go to the Library Help Request page and fill out a request: Request Library Help. Specify the Department as "IT Department," and add Steve Weinberger's user ID (snw8f) to the request
This page will not work from outside the newtorl/vpn; in other words, if you are off-grounds and come in over an ordinary Internet connection, you will not be able to get to the Library request help page. You need to either be on grounds or using UVa anywhere from off grounds.
Please don't rely on personal conversations; there must be a formal request filed as well.